FAQs
General
Q: What types of payment do you accept?
A: We've got you covered! You can pay with major credit cards, PayPal, and even Apple Pay.
Q: Is shipping on the house?
A: Absolutely! Enjoy free shipping on orders over 15£.
Q: How can I keep tabs on my order?
A: Your order's journey is just a click away! Once it's on its way, we'll send you a tracking number via email. Plug that number into the carrier's website, and voilà—stay in the loop!
Q: Need to chat? How can I get in touch?
A: Shoot us an email at sav@myfunnypaw.com. We're here for you!
Ordering
Q: Ready to pamper your pets! How do I make a purchase?
A: It's a breeze! Load up your cart with the goodies you want, head to checkout, and follow the prompts. Enter your info, pick a payment method, review your order, and hit "Place Order." Easy peasy!
Q: Oops, made a boo-boo. Can I tweak or cancel my order?
A: No worries! If you need to make changes or call it off, give us a shout pronto. We'll do our best, but once it's shipped, we might be hands-tied.
Q: Got a surprise in the box? What if it's the wrong item or a bit battered?
A: Oh no! We're sorry for any hiccup. Reach out ASAP, and let's fix it together.
Shipping
Q: Impatiently waiting! When will my order arrive?
A: We hustle! Most orders are out the door in 24-48 hours. Standard delivery takes 6-12 business days. Need it faster? We've got speedier options. For global adventures, shipping times vary.
Q: How much for the shipping dance?
A: It's all in the numbers! Shipping costs are calculated based on your order's weight, size, and where it's headed. Check out the estimated shipping cost when you're ready to roll at checkout.
Q: Jet-setting internationally?
A: Bon voyage! We ship to the UK and France. Keep in mind, shipping costs vary based on your global coordinates.
Returns and Exchanges
Q: Change of heart? What's your return policy?
A: We get it! You've got 14 days to decide. If the love fades, return it for a full refund. Just send it back with all the tags and labels intact.
Q: Ready to send a treat back or swap it out?
A: Bark at us for a return authorization number, then send it back on its way. Once we've got it, we'll process your refund or exchange within 7 business days. Because our furry and feathered friends deserve royal treatment!
Q: Surprise, surprise! What if the toy is wrong or a little worn out?
A: Yikes! Let us know ASAP, and we'll sort it out. We've got your back and will cover the shipping tab for any returns or swaps that are on us because our four-legged friends deserve VIP service.